Refund policy

We want you to be happy with your purchase from Three Peaks Colouring Co. If something isn’t right, please contact threepeakscolouring@gmail.com with your order number and details of the issue.

Faulty, damaged, or incorrect items

Please contact us as soon as reasonably possible if your order arrives damaged, is faulty, or contains an incorrect item. Photos of the item and packaging are helpful, where possible.

We will work with you to arrange an appropriate remedy, which may include a replacement, repair, or refund, depending on the circumstances and your rights under New Zealand consumer law. Where a return is required for a confirmed fault or our error, we will cover reasonable return shipping costs.

Change of mind

We do not offer returns or refunds simply because you change your mind, so please choose carefully.

Digital products

We do not offer change-of-mind refunds for digital downloads. If a file is faulty, incorrect, or you have difficulty accessing it, please contact us so we can help. Your rights under New Zealand consumer law still apply.

Refund processing

Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

Your consumer rights

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer laws.